Refund Policy

1. Why the 24-Hour Window

AgenticOpsStudio delivers custom-built automation systems — not off-the-shelf software. The moment a purchase is confirmed, our team immediately begins scoping, configuring backend infrastructure, provisioning database records, and allocating development resources specific to your business. This work begins within hours of payment. Because we invest real labor and infrastructure costs from the point of sale, we cannot offer refunds once active development has started.

2. Refund Eligibility

A refund request will be honored in full if:

• ✓ The request is submitted within 24 hours of your original purchase timestamp
• ✓ The request is sent via email to strategy@agenticopsstudio.com with your order reference number
• ✓ No deliverables, credentials, custom reports, or system access have been provided to you

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• ✗ The 24-hour window from time of purchase has passed
• ✗ Development work, infrastructure setup, or system configuration has already commenced
• ✗ Any deliverable — including a personalized strategy report, system credentials, or configured automation — has been delivered
• ✗ The refund request is based on a change of mind after development has started
• ✗ The client provided inaccurate or incomplete information that affected the scope of the project

4. How to Request a Refund

To submit a refund request within the eligible window:

1. 01. Email strategy@agenticopsstudio.com with the subject line: Refund Request — [Your Order ID]
2. 02. Include your full name, the email used at checkout, and your Stripe order confirmation number
3. 03. Our team will verify your purchase timestamp and respond within 6 business hours
4. 04. Approved refunds are processed back to your original payment method within 7–10 business days, depending on your bank or card issuer

5. Service Issues & Disputes

If you experience a technical failure or delivery issue on our end — such as a system not being deployed within the agreed 7-day SLA window — we will work to resolve it first. If we are unable to deliver the agreed scope, a partial or full credit will be applied at our discretion. We are committed to delivering what we promise and will always act in good faith to resolve legitimate service disputes.

6. Chargebacks

We strongly encourage clients to contact us directly before initiating a chargeback with their bank. Chargebacks filed without prior contact will be disputed with full documentation of services rendered. Fraudulent chargebacks may result in permanent banning from our services.

7. Contact

For refund requests or billing questions, reach us at:
strategy@agenticopsstudio.com
We respond to all refund inquiries within 6 business hours.